Return and Exchange Policy
Our focus is complete customer satisfaction. In the event, if you are displeased with the services provided, we will refund back the money, provided the reasons are genuine and proved after investigation. Please read the fine prints of each deal before buying it, it provides all the details about the services or the product you purchase.
In case of dissatisfaction from our services, clients have the liberty to cancel their projects and request a refund from us. Our Policy for the cancellation and refund will be as follows:
Requests received later than 7 days prior to the end of the current service period will be treated as cancellation of services for the next service period.
We will try our best to create the suitable design concepts for our customers.
In case any customers is not completely satisfied with our products we can provide a refund if its within 7 days period of purchase
If paid by credit card, refunds will be issued to the original credit card provided at the time of purchase and in case of payment gateway name payments refund will be made to the same account.
Our Return Policy is as contained in the document titled Return Policy on our Site. Check Below.
Following products shall not be eligible for return or replacement:
a. Damages due to misuse of product;
b. Incidental damage due to malfunctioning of product;
c. Any consumable item which has been used/installed;
d. Products with tampered or missing serial/UPC numbers;
e. Digital products/services (Flyte music downloads)
f. Any damage/defect which are not covered under the manufacturer's warranty
g. Any product that is returned without all original packaging and accessories, including the box, manufacturer's packaging if any, and all other items originally included with the product/s delivered;
h. Jewellery which is 'made to order' on customer's request
On Clothing and Footwear, qualified sellers accept 30 day exchange subject to the following conditions:
Clothes and footwear are not used (other than for trial), altered, washed, soiled or damaged in any way.
Original tags and packaging should be intact. For items that come in branded packaging, the box should be undamaged.
Returns are not applicable for 'Made to order' jewellery, Innerwear, lingerie, socks, clothing freebies, etc.
Damaged or defective or 'Not as described' products in Lifestyle category (includes clothing, footwear, etc.) are meanwhile covered by the 30 Day Replacement Guarantee. Kindly click here to know the return policy period (Replacement Guarantee) applicable for different categories.
If Shopmanonline.com has any suspicion or knowledge that any of its buyers and sellers are involved in any activity that is intended to provide claims or information that is false or not genuine, Shopmanonline.com may also, while reserving its rights to initiate civil and/or criminal proceedings against such member buyers and sellers, at its sole discretion, suspend, block, restrict, cancel the Display Name of such buyers and sellers and/or disqualify that user and any related users from availing protection through this program. Customers who have been blocked for any suspicious or fraudulent activity on Shopmanonline.com will not be allowed to return their products.
Shopmanonline.com reserves its right to initiate civil and/or criminal proceedings against a user who, files a invalid and/or false claims or provides false, incomplete, or misleading information. In addition to the legal proceedings as aforesaid, Shopmanonline.com may at its sole discretion suspend, block, restrict, cancel the Display Name [and its related Display Names] of such user and/or disqualify that user and any related users from availing protection through this program. Any person who, knowingly and with intent to injure, defraud or deceive, files a Fraudulent Complaint containing false, incomplete, or misleading information may be guilty of a criminal offence and will be prosecuted to the fullest extent of the law.
By participating in the exchange I confirm that I am the sole and absolute owner and/or user of the product mentioned above (device).
I confirm that device which I am exchanging under the buyback program is genuine and is not counterfeit, free from any and all encumbrances, liens, attachments, disputes, legal flaws, exchange or any Agreement of Sale etc. and I have got the clear ownership of the said device.
You agree to indemnity and keep indemnifying Shopmanonline.com and any future buyer of the device against all or any third party claims, demand, cost, expenses including attorney fees which may be suffered, incurred, undergone and / or sustained by Shopmanonline.com, its affiliates or any future buyer due to usage of the device by you till date and you undertake to make good the same.
I confirm that all the data in the said device will be erased before handing it over under buyback program. I also confirm that in spite of erasing the data manually/electronically, if any data still accessible due any technical reason, Shopmanonline.com Seller or the Manufacturer shall not be responsible for the same and I will not approach Shopmanonline.com for any retrieval of the data.
I hereby give my consent that my personal information that I have provided in connection with this buyback program might be processed, transferred and retained by the retailer and other entities involved in managing the program for the purposes of validating the information that I provided herein and for the administration of the program.
I agree to indemnity and keep indemnifying the Shopmanonline.com and any future buyer of the old device against all or any third party claims, demand, cost, expenses including attorney fees which may be suffered, incurred, undergone and / or sustained by Shopmanonline.com, its affiliates or any future buyer due to usage of the device by me till date and I undertake to make good the same.
I understand once a device is sent by me to Shopmanonline.com, in no scenario can this device be returned back to me.
I understand that the new device delivery and the old device pickup will happen simultaneously (hand in hand) and I shall keep the old device ready to be given for exchange.
Products distributed as gifts from state sponsored or NGO funded distribution programs are not accepted for exchange under exchange offers.
What can I return?
You can initiate a return within 7 days items if:
- You receive a wrong, damaged, defective or counterfeit item
When returning an item, ensure all seals, tags and accessories are left intact and item is in its original packaging. If you have created a password on the device you wish to return, please ensure it is removed, otherwise, your return will be invalid.
How do I return an item?
Online : Complete your return request on our contact form or call us.
Can I change my refund option anytime?
No. You cannot change your selected refund option after it has been registered by our CS Team
How long will it take to return an item and get my refund?
Please see our timelines for full information.
Once I initiate a return, what happens next?
If the package was delivered to you and you requested for a pick-up, our delivery agent will call you to schedule retrieval. There will be 2 attempts made to retrieve the item(s) in 3 business days.
If you initially picked-up your package from one of our stations or chose to drop-off at one, please take the items you wish to return to a pick-up station near you.
I have requested for returns pick-up from my home, how long will it take?
Once we receive your request, we will make two attempts to retrieve the item(s).
What happens if I miss both attempts to retrieve my return?
Your return request will be cancelled and you will no longer be able to return that item.
Can I return my item after the stated returns timeline?
You will not be able to return Shopmanonline.com items after 15 days and other eligible items after 7 days but if it is faulty, it may be covered under warranty. For more information on our warranty policy please click here
I initiated a return and requested for pickup at my home, but no one came & it has been a while, what should I do?
We apologize for this. Please contact us using the form provided.
Once retrieval of my package is done, how long will it take to be refunded?
Please see below for full information.
All you need to know about our returns and refunds timelines can be found right on this page.
Please note that only 2 attempts will be made to retrieve your item.
Business days are from Monday to Friday, and do not include Weekends and Public Holidays
My return has been collected for a while, but still no news, what should I do?
We apologize for this. Please contact us using the form provided.
Shopmanonline.com tells me they have done a bank transfer but I have not received the money, what should I do?
It takes 7-10 business days for the money to reflect in your account. Please contact us if it you still haven’t received your refund after this time.
How do I track my return status?
We will keep you updated by email and SMS about the status of your return.
If you have any question please complete the customer contact form here.
Is my product under warranty?
Warranty information is displayed on each product’s listing page.
Do I have to return all products in my order?
No, you do not have to return your entire order. You can return your choice of selected items.
Do I have to return the gift when I return a product?
Yes, any free gift must also be returned.
Do I have to pay for shipping charges when I return a product?
There are no charges for shipping a product back to Shopmanonline.
Can I Replace or Exchange an item rather than a refund?
At the moment, Shopmanonline does not offer replacement or exchange of an item; however you can still return an item and receive a full refund.
Why was my item redelivered to me instead of a refund?
Returned items will be redelivered to you if we cannot verify your reason for returning it. For example, a microwave returned for not powering-on will be tested extensively and if the claims are right, a refund will be processed, but if during the test, it powers-on, the item will be redelivered to you.
What are service centers?
Service centers are locations your devices can be fixed.